Click on one of the following links to determine who to contact for help.

I forgot my ID and/or password.

I am having problems signing in.

I am having problems with the eForms web site.

I am having problems with my browser.

What programs are available and how do I apply.

What forms do I need to complete.

I forgot my ID and/or password.

I am having problems signing in.

For assistance with your USDA eAuthentication user ID and/or password or for technical Assistance with the USDA eAuthentication system, contact the USDA eAuthentication Help Desk at eAuthHelpDesk@usda.gov. Please include the following information in your email:

• Your first and last name
• Your eAuthentication User ID
• Indicate whether you are a public customer, federal employee, state, or district employee
• If you are a federal employee, provide the name of your employing agency
• The URL (Web Address) of the Web site or application you were attempting to access
• The text of any error messages and a detailed description of the problem

I am having problems with the eForms web site.

I am having problems with my browser.

If you experience problems with the eForms web site, your browser, or you need technical assistance, such as hardware and software requirements needed for completing forms, you can contact the Centralized Help Desk by

• phone at 1-800-457-3642,
  • When you call the Help Desk, you will hear a prerecorded message. After the first list of menu options, press 3, which is "All other callers or for assistance with the USDA eCommerce website or WebCAAF."
    
  • After you press 3, you will hear the next menu option which will ask you to idenify your time zone. Please press the number for your time zone.
  
  
• e-mail at chd@stl.rural.usda.gov,
  If you are submitting an e-mail for someone else, please include the information listed below for that individual.
  
  
• fax at 1-314-992-0480.

Please include the following information when contacting the Centralized Help Desk:

• Your name.
• The state and county where you live.
• Your phone number, including area code and extension number.
• A brief description of the problem.
• The browser and operating system you are using.
• If you do not know the browser you are using, you can find this information by clicking on Help and then clicking on About on the browser's menu bar.
• Examples of operating systems are Windows 95, Windows 98, Windows Millennium, Windows NT, Windows 2000, Linux, and Macintosh.

The Help Desk hours of operation are 6:00 AM CST – 6:00 PM CST, Monday through Friday. If you call after the normal hours of operation, you will be ask to leave a voice mail message.

What programs are available and how do I apply.

What forms do I need to complete.

Your local Service Center office will gladly answer all your questions about what programs are available and how to apply, what forms to use and how to complete them, and all other program related questions. To find a Service Center office near you, click here.

For your convenience, there is also online help, FAQ's, and form instructions on this web site.